Support

Frequently Asked Questions

Let’s answer some of the questions that may be on your mind right now.

Helpful note: Please read these answers carefully before contacting support.
  1. How to become a subscriber and participate
    In order to become our subscriber, you must register online first on our platform and then pay the subscription fee of N2,500. Make sure all information provided on the registration form is authentic and current. Your first created account is your main account for a start with us until your fourth downline Mutual Family Matrix is complete. After that, you may be rewarded with a bonus account. Notification on the percentage payable for your bonus account will be sent to you by email.
  2. Subscription and upgrade
    After registering online you will automatically be on Level 0. You are required to pay the subscription fee within 72 hours to avoid deactivation. Once payment is confirmed, you migrate to Level 1 and can begin inviting your first five Mutual Family Matrix. Delay in migration is not allowed if payment or bonus has already been made to you.
  3. Information provided
    All information provided to us must be true and authentic. Any false information may lead to immediate account deactivation. Reliable information helps us maintain a community we can reach when developmental assignments arise in your area.
  4. Use of finance
    This platform is designed for inventors, investors, and entrepreneurs to support their careers financially. Funds should be applied to meaningful investments, community development, and the good of humanity. Never forget that monies received are made available for your good and the good of others, so use them wisely.
  5. Savings
    All members must cultivate a savings culture. It is prohibited to spend all money received. Saving helps you meet daily needs and fund useful ventures.
  6. Legal action
    Legal action will be taken against any earning member who violates policies, gives wrong information, behaves greedily, or tries to defraud any subscriber. All monies received from the platform must be returned 100% if the person is found wanting.
  7. How many membership levels are on this platform?
    This platform has 24 levels grouped into 6 circles, after which participants enter the Eternal Intercontinental Finance Unlimited Circle.
  8. Can I have more than one account?
    Yes, but only when your first, second, third, and fourth Mutual Family Matrix are fully complete and you are rewarded with a bonus account.
  9. Can I skip Level 1?
    No. You cannot skip levels. Starting from the foundation and moving upward is part of the structure of the platform.
  10. How can I promote my referral link?
    You can promote your referral link by sharing it with interested persons. You can find your referral link in your Private Office under Mutual Family.
  11. How can I make payment?
    Payments can be made via cash deposit, transfer, ATM, mobile banking, or online banking. Once payment is made, upload your evidence through your Private Office by following the upgrade and upload process.
  12. How do I get paid?
    After upgrading, you monitor your downline Mutual Family Matrix. Once all required tasks are completed and your account is verified, you can alert Admin for payment.
  13. Can I refer more than 5 members?
    Yes. You can invite any number of new members even after your first five Mutual Family Matrix are filled. Extra referrals can be shared with your downline.
  14. Do you give refunds?
    Membership subscription payments are non-refundable. All subscriptions and payments are final.
  15. Can I change my details?
    Yes, you can update parts of your profile from your Private Personal Office. However, changes to your email, username, and bank account require contacting the Admin Team.
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